Andy's email address: andy@agbonline.co.uk

Here are some notes on giving or receiving remote assistance using Quick Assist, for users who are both running Windows:

How to Start Helping Someone

1. First, open the Quick Assist application

• pressing Win + Ctrl + Q or

• search Start menu for “Quick Assist” or

• Start > Windows Accessories > Quick Assist

2. In Give assistance section, choose ‘Assist another person’

3. Log into your Microsoft account

4. Give the security code to the person you’re helping and tell them to follow these steps below

How to Start Receiving Help from Someone

1. First, open the Quick Assist application

• pressing Win + Ctrl + Q or

• search Start menu for “Quick Assist” or

• Start > Windows Accessories > Quick Assist

2. In Get assistance section, type in the code that you have been given by the helper

3. Click ‘Share screen’

4. Wait a few minutes for your helper to connect

5. You will be asked to allow your helper to have access to your computer

Warning: The helper will have complete access to everything on your computer. If you want to end the connection at any time, at the top of your screen is a small ‘Quick Assist’ box. Click on the X in the top-right corner.